Frequently Asked Questions

Yes, all Sawavo products are 100% cruelty-free. We never test on animals and work with suppliers who share our commitment to ethical practices.

We prioritize natural and organic ingredients whenever possible. Many of our products contain natural extracts, essential oils, and plant-based ingredients. Each product page lists all ingredients for transparency.

We offer products specifically formulated for sensitive skin. Look for our 'Sensitive Skin' badge on product pages. If you have concerns about specific ingredients, please contact our beauty experts for personalized recommendations.

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 business days) is available for an additional fee. International shipping times vary by location and typically take 7-14 business days.

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location. During checkout, you'll see exact shipping costs for your destination before completing your order.

Yes! Once your order ships, you'll receive a tracking number via email. You can also view your order status and tracking information in your account dashboard.

We offer a 30-day return policy for unused products in their original packaging. Simply contact our customer service team to initiate a return. We'll provide a prepaid return label and process your refund within 5-7 business days of receiving the item.

Yes, exchanges are available within 30 days. If you'd like a different size, color, or product, contact our customer service team. We'll send you the new item first, then provide a return label for the original item.

Items that have been used, damaged, or are missing their original packaging cannot be returned. For hygiene reasons, we cannot accept returns on certain personal care items. Please check the product page for specific return eligibility.